Privacy Policy

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping and billing address, and payment information.
• Technical Data: IP address, browser type, operating system, and browsing behaviour on our website.
• Order History and Preferences: Details of products purchased, frequency of purchases, and any communication or feedback shared with us.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Provide customer service and support.
• Send order confirmations and shipping updates.
• Customise your shopping experience.
• Improve our website and product offerings.
• Send promotional emails (only if you opt in)

We do not sell or share your data with third parties for marketing purposes.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser. However, disabling cookies may affect site functionality.

4. Data Security

Dhruba Tea takes data security seriously. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or misuse. All payment transactions are encrypted and processed securely via trusted payment gateways.

5. Sharing of Information

We only share your personal information with:

• Trusted third-party service providers (such as payment processors and shipping carriers)
• Legal authorities, if required by law or in response to valid legal requests

We ensure that these third parties adhere to strict data protection standards.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates to your information
• Withdraw consent to receive marketing emails
• Request deletion of your personal data (subject to legal obligations)

To exercise these rights, please contact us at: dhrubateacenter@gmail.com

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page and update the effective date above.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please reach out to us at:

dhrubateacenter@gmail.com
2, Lal Bazar Street, Lal Bazar, Kolkata, West Bengal 700001