Terms & Condition

1. Use of the Site

You must be at least 18 years old or have the permission of a legal guardian to use this site. You agree to use our website only for lawful purposes and not to engage in any activity that could harm or disrupt the Site or our services.

2. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not warrant that the information is error-free, complete, or current. We reserve the right to correct any errors and to update product information at any time without prior notice. All products are subject to availability, and we reserve the right to limit the quantity of products we supply, refuse an order, or discontinue products at any time.

3. Pricing and Payment

All prices are listed in rupees and include applicable taxes unless stated otherwise. Delivering charges, if any, will be added at checkout. We accept payment through secure third-party payment gateways. By providing your payment information, you warrant that you are authorised to use the payment method and that all payment details provided are accurate.

4. Order Confirmation

After placing an order, you will receive an email confirmation. This does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including suspected fraud, incorrect pricing, or product unavailability. If your order is cancelled after payment, a full refund will be issued.

5. Shipping and Delivery

We aim to dispatch orders promptly. Delivery times may vary depending on your location. Dhruba Tea is not responsible for delays caused by external courier services or unforeseen circumstances. Once your order is shipped, you will receive tracking information via email.

6. Returns and Refunds

We want you to love your tea. If you are not satisfied with your purchase, please contact us within [insert number] days of delivery. We accept returns for damaged or incorrect items. Due to the perishable nature of tea, opened products are not eligible for return. Refunds or replacements will be issued after we receive and inspect the returned item.

7. Intellectual Property

All content on this Site—including logos, text, graphics, product names, and images—is the property of Dhruba Tea and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content for any commercial purpose without prior written consent.

8. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately if you suspect any unauthorised use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.

9. Limitation of Liability

To the fullest extent permitted by law, Dhruba Tea shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or purchase of our products. Our total liability, if any, shall not exceed the amount paid for the product in question.

10. Indemnification

You agree to indemnify and hold Dhruba Tea harmless from any claims, damages, losses, or expenses resulting from your use of the Site or your violation of these Terms.

11. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the Site after changes means you accept the updated Terms.

12. Governing Law

These Terms shall be governed by and construed by the laws of [insert jurisdiction], without regard to its conflict of law principles.